Excellent top to bottom! First time receiving care here and I will return. Wonderful care.
I went Dr. Westover's previous group for over a decade, following him here, and had enjoyed a great experience until recently. Around March, my hygienist decided to retire. My 8:30 AM Monday morning August appointment, which had been scheduled since Jan or Feb, was cancelled the day before/the morning of. They said it was because Dana had retired. What? She’s been retired for about 4 months, and that’s the excuse for cancelling?! They sent conflicting text messages to me on a Sunday, which they didn’t answer me when I responded. So, when I called on Monday when they opened, they said they could actually fit me in if I could hurry up there. So I told them I’d be there at 8:50-9:00. When I got there at 9, they were like, “Oh, sorry—we actually have another appointment soon. We thought you’d be here sooner. Would it be a big deal for you to reschedule?” I told them I Got there when I said, took off work, and drove up there because they said I could. The hygienist rushed through my appointment (although I think the work was likely quality) and was sure to convince me to pay for fluoride treatment, something many believe to be unnecessary for adults. I had a small surface filling necessary. So, I scheduled the soonest appointment: a month later. The afternoon before the appointment, after texting to confirm it earlier, they called to reschedule for a time another month out. At that point, I contacted another dentist to have my charts sent so I could compare the cost. It was less expensive, and I’m sure they can honor their appointment time—unlike unprofessional Eastover Dental. When I called to cancel my appointment for the filling and my next cleaning, they apparently had already cancelled my filling appointment without 1.) telling me or 2.) asking if I wanted to. Perhaps they assumed when I asked for my charts to sent. Glad that I’ve set myself up with a new dentist. Fool me once, fool me twice, and then a third time with quietly cancelling the appointment—now I’m done. I feel like they’re likely one of the more expensive dentists in the area, and for what? An overhyped location with poor service. Scheduling should be one of the easiest parts of the operation, but they can’t manage that. They used to be top-notch, but I’m not going to be messed around with them anymore. I imagine my experience isn’t too out ordinary nowadays. I do not recommend them, and after going there for 10+ years, I can’t believe that I’m switching to someone new.
I love this dental office! This is my 1st “adult dentist” since my pediatric dentist retired & I aged out last year lol! However, the place is beautiful & clean. The staff members are so nice & personable!
Awesome atmosphere! Kalesha is the best hygienist ever! She made me feel very comfortable and thoroughly rendered her services!
Dr. Santarufo is the kindest, most compassionate dentist I’ve ever been to. She made the dental work as painless and comfortable as possible and that is so important to me as a patient. I haven’t had any problems or issues with any of the dental work while seeing her and her personality is wonderful! Thank you, Dr. Santarufo!!!!
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