Steve was fantastic. He was friendly, efficient, and knowledgeable. He arrived on time, did a great job and was professional throughout the experience. He went above and beyond and was great at explaining everything he did. Everyone at Environment Masters has been super to work with. Raymond was great! He explained everything he was going to do, worked efficiently and was professional throughout the process. He answered all of my questions and very patient in doing so. As always, EM guys are the most professional and superb at Customer Service.
Brandon came out today. Her was very courteous and professional and took time to explain what he was doing. He made my day because I fully expected to hear the into was out, but it was just the thermostat. We have used Environment Masters for plumbing and AC and they are always super professional and quickly resolve the issue.
Jesse was out today to fix the flushing mechanism of an older toilet in our home. I had “ handy-man”’ed it myself to replace the flush mechanism only to find I did not have or know where to get the right parts. Jesse was quick, clean and efficient in replacing the mechanism with parts he had with him! I had wasted time and effort when the real professionals truly know what to do! He also gave great advice on the remodel we want to do to update the bathroom for my elderly parents. Thank you Jesse and Environment Masters!
Daniel, the serviceman who came to do the follow-up maintenance for our air conditioner, was very polite and professional. He introduced himself, and although the mask mandate has been lifted, he wore a mask. Further, he was careful to put on and off the disposable plastic coverings over his work boots before entering and reentering our home. He came right in and got to work after I showed him where the unit was located. He made sure to inform me of the servicing process. I was most pleased with Daniel’s level of professionalism and job performance. I highly recommend Environment Masters to my family and friends!
I have been a customer for over 30 years. Every technician that has ever been here has been extremely competent, friendly and honest. They take the time to explain thoroughly if you ask. You may pay a little more for Environment Masters, (I would not know) but they are worth every penny.
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