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Mr. Earnest is such a wonderful man. Everytime I go in, I've only had to wait once, and he is ALWAYS VERY FRIENDLY AND GETS HIS JOB DONE! I was very satisfied with my insurance choice! P.S. "Flo" for "Progressive"!! What an excellent marketing choice! GO FLO, AND GREAT JOB MR. EARNEST!! Enjoy every visit with you!
Mr. Ernest is the best agent any company can have to represent them. He is very knowledgeable, kind, understanding, friendly, humble, and so easy to talk to. Mr. Ernest will work with you to gibe you the plan most suitable for your personal needs. I love doing business with the Howlett company. I can rest at night knowing I have coverage thats best for my family and I .
Very rude and poor customer service. Everyone in the office always seemed too busy and rushed as if my business was of no value to them. I have had multiple policies for a year through this agency with an outstanding customer record and was talked to like an animal and hung up on numerous times when I called to inquire about a policy change without being given a chance to explain the reason for my call. Very unprofessional and extremely hateful. I will never do business through this agency again. I never leave bad reviews and always give people benefit of doubt but this experience was beyond ridiculous and no human should be treated so disrespectfully as I was by this agency.
If anyone say that they are not knowledgeable or honest is a fraud. The only way any fraud will occur is the with customers lack of honesty. There is an application process with any company you deal with. A VERY good people and company to deal with for the best and lowest rates. I have been with Howellett for many years now, and hasn't had any problems with their service. Both Earnest and Brandon are very honest and take pride in what they do.
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