We walked in to an excellent environment & crew that got our food ready for us in no time. The sitting area was clean and everything set up for social distancing! Everything was great, thank you guys for making my first time here enjoyable.
I came in Monday night for the first time and Ms. Amber was so nice with helping me decide what I wanted. Also, she was so patient and understanding with my special needs son even though there were several people behind us. Food was great. Looking forward to my next visit. Thank you Ms. Amber for a great time. Also my husband informed that I left my review under the wrong state lol but hope the Tupelo location sees it
Made an order tonight with Tupelo2go for delivery this complaint has nothing to do with them . I ordered a steak burrito. As I was half way through with my food, I found what looks like to be pieces of plastic in it. So I decided to give them a call so the issue would be fixed for future customers. As I have years of experience with customer service I will say the manager did not handle my situation with care at all. Didn’t offer to remake it, nor give me a refund. I did not receive an apology until I was ready to hung up the phone. She stated that “They do not use any plastic ware, that it must of came off the grill. “ If that’s the case you guys need to do better with your cleaning. If it would of chipped my tooth, I would of personally went up there!!! I used to love this place when they first opened, I will not return. I spent $26 on 2 burritos my boyfriend had no problem with his as he ordered a beef one.
This place is great! We have Chipotle where I live and this place is as good if not better. I love jalapeno ranch dressing they have. Toppings tasted very fresh and the meat was well seasoned. Love that the childcare in a warming drawer.
Food was over priced and there was hair in my nachos. Very disappointed place used to be really good don't know what happened
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